Unified Communications and Collaboration Services help customers reduce their operational complexity while enabling a flexible path to more integrated and agile collaboration solutions. With unified communications, multiple modes of business communications are integrated.

Unified communications integrates next-generation voice systems with all forms of communication including below listed:

1. Call control and multimodal communications
2. Presence
3. Instant messaging
4. Unified messaging
5. Speech access and personal assistant
6. Conferencing (audio, Web and video)
7. Collaboration tools
8. Mobility
9. Business process integration (BPI)
10. Software to enable business process integration

Collaboration:

Many businesses try to support personable collaboration with legacy tools such as e-mail, instant messaging and texting. But complex human interaction requires sophisticated communication tools that can be challenging to deploy:

1. Face-to-face, passionate collaboration that captures the richness of immediacy
2. Converged network infrastructures that lower costs and create efficient scalability
3. Support for every device and every communication method
4. Secure environments that assure data protection

Practically elevating your communication system to a truly unified and integrated solution requires a professional partner with expertise in a technology platform that includes voice, messaging, application integration, online collaboration, and video. As your business adds communication tools to your network platform, leveraging each tool to its fullest extent requires insight and tight integration to assure all tools resonate with each other.

 

ATHENA’S Contact Center (CC) solution creates a multimedia services center for enterprises and businesses to offer effective customer and marketing services. Athena’s full-service solution, with an open standard & flexible architecture, can transform your business into a valuable, profit center.

Athena offers an extensive range of solutions which helps the clients to implement the best practices in the industry. Athena stands Un-matched, with High Accuracy and Fast turnaround times.

Athena boasts a proven track record in providing operational and cost efficiencies that is both flexible and reliable; swift turnaround time; a ‘no room for errors’ attitude along with an uber-responsive team support. The afore-mentioned facts have lead Healthcare Solutions to carve a permanent place in the medical service industry.

ATHENA Customer Relationship Management (CRM) is a strategy for managing all your company's relationships and interactions with your customers and potential customers. It helps you improve your profitability. More commonly, when people talk about CRM they are usually referring to a CRM system, a tool which helps with contact management, sales management, workflow processes, productivity and more.

Customer Relationship Management enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. CRM is not just for sales. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool and embedding it in your business – from HR to customer services and supply-chain management.